Reacting rapidly to our ideas
“Leica Geosystems has shown great flexibility in reacting rapidly to our ideas on how to customise software routines and to solve new local challenges on site. This is critical to deliver the most suitable solution."
Services with continuous value
Keep your personnel productive
Leica Geosystems Customer Care Packages (CCP) ensure you achieve maximum value from your investment. Stay productive with direct telephone and online access to a network of support professionals to solve any problems that may arise. Avoid downtime and minimise repairs with preventive maintenance complete with calibration certificates, and maximise productivity with the latest software improvements and new features.
Reliable RTK correction service
HxGN SmartNet supports surveyors worldwide with centimetre accuracy for their daily activities. Being actively managed 24/7, more than 4,500 reference stations worldwide ensure continuous operation to make surveyors more productive with GNSS positioning. The days of finding a suitable secure location, and setting up a local RTK base station are a thing of the past. Now it’s easy to rely on HxGN SmartNet for efficient and accurate RTK positioning.
Transfer your data quicker than ever before
With Leica Exchange easily and securely transfer your data between the office and the field. Being completely integrated into Leica Captivate and Leica Infinity, design data can be seamlessly sent to the field, and measurement data can be sent to the office once completed. Save time by avoiding re-work by always having the latest design files in the field, and by checking data before leaving site.
Build knowledge for success
Access Leica Geosystems’ online learning platform to upgrade your skills and maximise productivity with your equipment. Learn at your own pace when it suits you best.
Responding promptly
“Pell Frischmann provides innovative solutions working closely with Leica Geosystems and Hexagon. They have responded promptly to any issues, including out of hours and have saved the project from the costs of any delays to trains.”
Handling issues quickly and efficiently
“The quality of Leica Geosystems solutions is great, but the support for me is the biggest benefit. Due to the Active Customer Care support, we can quickly and efficiently handle any problems we encounter on site.”
Personal approach
“We have chosen to buy everything from Leica Geosystems not only because the equipment is of the highest quality but also because they maintain a very high level of service. I think they have a unique personal approach."
Excellent aftercare
“We always choose Leica Geosystems for our surveying jobs as we can rely on the high quality. Furthermore, the support and excellent aftercare received from their Technical Support and Technical Service teams are second to none.”
Everything just works
“There is always somebody you can pick up the phone and speak to. The solutions offered are highly refined - from usability, compatibility, accessories and even the packaging. Everything just works.”
Supporting every business with Active Customer Care
Read why Active Customer Care is built around users’ needs, whether they have a background in surveying or are picking up a laser scanner for the first time.
Read why Active Customer Care is built around users’ needs, whether they have a background in surveying or are picking up a laser scanner for the first time.
How Leica Geosystems rebuilds instruments after an accident
Whether a machine runs over your instrument or gets caught in an on-site demolition, it can often be fixed regardless of how bad the damage looks.
Whether a machine runs over your instrument or gets caught in an on-site demolition, it can often be fixed regardless of how bad the damage looks.
Ten support questions for laser scanning
Here we answer some of the questions we are most often asked about 3D laser scanning. Don’t hesitate to contact your local support team and ask our experts.
Here we answer some of the questions we are most often asked about 3D laser scanning. Don’t hesitate to contact your local support team and ask our experts.
All Active Customer Care blogs
Explore all Active Customer Care blogs.
Explore all Active Customer Care blogs.
The value behind certifying your measurement instruments
Our expertly produced online classes will help you get up and running with many of our solutions. There are numerous online courses – available to all customers with valid Customer Care Packages (CCPs).
Our expertly produced online classes will help you get up and running with many of our solutions. There are numerous online courses – available to all customers with valid...
Engineering Surveying
Geared with the right equipment, software and services you can deliver construction and civil engineering projects on time and within budget while reducing waste and increasing safety.
Geared with the right equipment, software and services you can deliver construction and civil engineering projects on time and within budget while reducing waste and increasing safety.
Grow Your Business
Discover how embracing digitalisation with technologies and processes can support your business to create new opportunities, stay competitive and improve productivity.
Discover how embracing digitalisation with technologies and processes can support your business to create new opportunities, stay competitive and improve productivity.
Engineering Surveying
Geared with the right equipment, software and services, you can deliver construction and civil engineering projects on time and within budget while reducing waste and increasing safety.
Geared with the right equipment, software and services, you can deliver construction and civil engineering projects on time and within budget while reducing waste and increasing safety.
Improve Your Skills
Learn the skills to be more efficient and react to business opportunities. Unlock your potential to offer faster and more specialised services to your clients.
Learn the skills to be more efficient and react to business opportunities. Unlock your potential to offer faster and more specialised services to your clients.