Machine Control Customer Care Packages

As a reliable business partner, we offer an extensive range of customer care packages designed specifically for machine control and heavy construction professionals. The packages offer access to the international machine control customer support network and the myWorld customer portal for knowledge transfer. Our team of skilled and experienced support engineers and service technicians is committed to help you meet your deadlines and reduce your downtime.

Active Customer Care offers:

• Quick and easy communication between site personnel and skilled experts
• Well maintained and up-to-date products and software
• Preventative inspection annually by experienced technicians
• Standard warranty on Machine Control products of one year
• A partnership where we will address your needs

Leica Geosystems Machine Control customer care is a comprehensive global service that allows us not only to support you around the clock, but to stay close and plan innovative solutions for the future. It's our commitment to your success.

Customer Care Packages (CCP)
Get maximum return on investment with our range of CCPs, specifically designed to meet the needs of machine control solution customers. A CCP gives you immediate access to our global network of support engineers alongside many further benefits.

Technical services
The wide range of technical services including on-site support, technical support, repairs, preventative maintenance and calibration are carried out by experts. They will ensure your products are ready when and where you need them.

• Software maintenance – Download software upgrades, improvements and new features from the customer portal
• Customer support – Access a network of support engineers by phone or online
• Field service – Annual preventative inspection including visual and system checks as well as check of calibration measurements
• Extended warranty – One-year warranty as standard for Leica Geosystems’ Machine Control products.

Customer portal
myWorld is Leica Geosystems' customer portal where you can access a world of knowledge. The platform provides instant product information that helps you keep your equipment and software up to date. The portal ensures best performance and productivity.

• View detailed product information
• Stay up-to-date with the latest documentation
• Perform automatic on-line software updates easily
• View the complete service history of your products
• Have instant access to status of current service cases
• Create support requests online that are promptly answered by skilled professionals

Contact your local sales representative to discuss the best CCP for you.