Machine Control Customer Care Packages
Service and maintenance solutions adapted to the needs of Machine Control
At Leica Geosystems, as your reliable business partner, we offer an extensive range of customer care packages designed specifically for machine control and heavy construction professionals. We understand that downtime and unforeseen challenges are the last things you want to experience on site. This understanding helped us design different service packages to ensure you get the right support when you need it the most. Our global network of skilled and experienced support engineers and service technicians commits to helping you meet your deadlines and reduce downtime. This is what Active Customer Care is all about; your success.
Customer Care Packages (CCP)
Get maximum return on investment with our range of service agreements that are specifically designed to meet the needs of machine control solution customers. A CCP contract gives you immediate access to our global network of support engineers with services to ensure you minimise downtime, make the best out of your technology and other benefits.
CCPs are available for different durations and coverage levels
The wide range of technical services, including on-site support, technical support, repairs, preventative maintenance, and calibration, are carried out by experts. They will ensure your products are up and running in no time!
To further support you and your team, all product and service-related information are available to you via the Leica Geosystems customer information portal myWorld, so you can always be up to date with product updates, service cases, and the latest Leica Geosystems news. myWorld also provides your personnel with training and support to help them achieve their best performance and productivity.
Software Maintenance
Maximise productivity by staying up to date with:
- The latest construction and machine control software improvements and features.
- Application enhancements.
- A trouble-free operation.
Customer Support
Minimise downtime by:
- Quick resolution from our specialists
- Support without leaving the cab; via phone or remote access through Leica ConX – even for customers with no subscription.
Field Service
Visit at you site to provide:
- Sensor, cable and other parts performance audit by our specialists.
- A proactive approach to uptime, thanks to the preventative inspection.
- Certification of machine control solution meeting industry quality standards
Extended Warranty
Extend coverage beyond the standard warranty:
- Avoid unplanned costs and extend your peace-of-mind for your Leica Geosystems machine control systems.
- Security for unforeseen failures for up to five years.
Local Benefits
Feel like at home, thanks to:
- Local support resources.
- Local domain expertise.
- Locally developed services.
Online Training
Leica Geosystems has developed a customer
platform to support with:
- Increasing customer product knowledge.
- Mazimising instruments utilisation.
- Product and services management.
Register on myWorld today!
myWorld offers customers and partners a wide range of services, information and training material.
myWorld offers customers and partners a wide range of services, information and training material.
Contact Leica Geosystems
Find your Leica Geosystems contact for sales, support and technical service.
Find your Leica Geosystems contact for sales, support and technical service.